Why should technicians wear uniforms?

By Nick Warrick

 

When technicians wear uniforms there are benefits for the company, customers, and the tech. A uniform instills customer confidence, boosts team morale among technicians, and leads to higher profitability for your company. Wearing a uniform allows for functionality without lapsing into too casual of dress on the job. Most uniform suppliers design garments that keep a technician safe, allow ease of movement, and look professional.

Uniforms encourage a sense of belonging and team spirit. Employees who feel part of something larger than themselves are more productive. Technicians invest in doing well when wearing the company logo. They take pride in their work which translates to being “brand ambassadors” off the job. Most people want to be proud of their work and their company. A uniform is the first step in that direction.

In addition, your technicians probably come from various financial situations. Employees who are supplied work clothes will wear things they don’t mind getting dirty. Not all may have the means to replace items damaged on the job. Uniforms outfit everyone with the same basic gear that is durable for work.

 

Technician Safety

A priority reason for technicians to wear uniforms is safety. Uniforms with long sleeves and pants made of durable material protect them on the job. The proper safety gear protects crew from various hazards.

  • Contaminants in dirty situations
  • Carbon monoxide
  • Chemical exposure
  • Extreme heat and cold

Additional safety gear

Safety gear and uniforms allow technicians to handle every job safely and professionally.

These include:

  • Goggles • Face shields • Hard hats • Steel-toed boots • Gloves

Some locations will require clothing for technicians to protect from flash fire and arc flash burn injuries. Uniform manufacturers can help you meet these standards easily with fire retardant apparel.

 

Professionalism toward customers

Technicians in uniforms know they are representing the whole company when working with customers. This encourages higher personal standards for customer service. A technician who takes pride in his work and customer service leads to overall profitability for your company.

 

Other benefits:

Establish your brand

Uniform programs are an excellent marketing tool for your contracting business. A technician is a highly-skilled worker who is also a front-facing employee. That means your technician is the face of your company when they perform services in customers’ homes. A uniform that features your company logo and colours has several positive impacts on your customers.

Build trust

Technicians work in people’s homes. A person in a clean, well-fitting uniform sets a customer at ease when they answer the door. They know they can trust the person they are letting into their home. Clientele also perceive a uniformed employee as more professional and competent. You begin creating a positive customer experience as soon as they answer the door since first impressions form opinions in three to five seconds.

 Market your business

When a customer has a positive experience with a technician, they are more apt to hire the same company again. The uniform helps the customer remember your company among the many companies around.

Neighbours also take notice when your uniformed technician walks up to the house next door. They can take note of your company name and logo, making them likely to choose your business. 

Renting versus buying uniforms

Two ways of acquiring uniforms for your technicians are renting or purchasing uniforms. Buying uniforms is more expensive overall for several reasons. Companies that rent and sell blue-collar uniforms typically charge more per item when you purchase outright. This limits your inventory of uniforms. Caring for uniforms also falls to you or your employees. Leaving laundry and repair to your techs can be unreliable. They may not have access to proper equipment or knowledge in caring for the specific material. Every tech has their own idea of what a clean uniform looks like. Maintaining an in-house laundry and repair system is also expensive and time-consuming. It would likely require an extra employee to manage uniforms depending on the company’s size.

In a rental situation, you can get various sizes in the event of employee turnover. The supplier typically handles repairs and replacements as part of the rental agreement. You can hire a laundry service when you purchase uniforms. However, you’ll pay for some of the same services that the uniform company would provide with a rental arrangement and you are dealing with two outside companies instead of one.

 

Nick Warrick is the sales manager at All Seasons Uniforms. With over 15 years of experience in the work uniform business, he has worked with over 100 clients across 20 different industries.

www.allseasonsuniforms.com

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