ServiceTitan adds Tom Howard to team

ServiceTitan, a provider of all-in-one software for residential home service businesses, has named home service entrepreneur and consultant Tom Howard as vice-president of customer experience.

“From my perspective as a home-service business owner, I’ve seen how ServiceTitan has revolutionized the industry, and my consulting experience has given me important insight about how contractors use the platform and what they expect from it,” Howard said.

“Any company’s success depends on customer experience excellence, but at ServiceTitan it’s not just a business strategy. This team has demonstrated its deep commitment to the hard-working small business owners who rely on their products.”

In his new position, Howard will facilitate customer experience excellence throughout ServiceTitan and ensure positive business outcomes for users.

“Tom’s experience in the industry, and with helping business owners implement ServiceTitan in particular, gives him a unique understanding of our customers’ needs,” said Ara Mahdessian, ServiceTitan’s CEO and co-founder. “He has an intuitive understanding of their priorities and he knows how to help them reach their goals.”

ServiceTitan has more than 700 employees, with offices in California, Atlanta and Armenia, serving 4,000 client businesses throughout Canada and the U.S.