ServiceTitan acquires CUC Software

Contractor-focused software provider ServiceTitan has acquired CUC Software, an all-in-one service business software system designed for HVAC and other service contracting companies.


CUC Software was developed by Jack Vannoy, a sheet metal and HVAC contractor, and Carolyn Slayden, a computer programmer and data analyst. Though headquartered in Billings, Mont., CUC’s customers are largely based in Canada.


ServiceTitan will adopt CUC Software customers, transitioning them to that company’s all-in-one software for residential HVAC, plumbing, electrical and other home service professionals and commercial contractor businesses.


“This decision was very customer-centric,” said Heidi Paulson, vice-president of sales and marketing for CUC Software. “ServiceTitan’s platform equips and empowers contractors with the best tools to successfully operate and grow their businesses, enabling $10 billion in service sales. Their team takes a superior approach to service with world-class business success partners that ensure they are supporting customers’ business goals and growth at any stage. That’s exactly what we want for our customers.”


Paulson says the decision to close CUC Software wasn’t easy, but they feel confident in the choice to turn the company’s clientele, 30 per cent of which are commercial-customer focused businesses, over to ServiceTitan.


CUC Software and ServiceTitan were both born out of personal connections with the HVAC industry. The founders of both companies recognized a need for software and business management solutions, and rose to meet that need. This common foundation is one of many similarities the companies share.


“CUC has worked hard to build personal relationships with their customers over the years, and now they’re entrusting those customers to us,” said Ara Mahdessian, cofounder of ServiceTitan. “This is a responsibility and privilege we don’t take lightly. We will make every effort to protect the community CUC Software has made out of its customer base. We look forward to showing them how ServiceTitan can improve their sales, supercharge their team and make managing their business simple.”


CUC Software will continue to offer customers support through April 1, 2020. A steering committee has been created to ensure the shift is seamless, especially for customers. Resources such as software training webinars are also being developed and will soon be available.


“Our primary goal now is to make the transition as smooth as possible for everyone involved, and we’ve been working closely with ServiceTitan toward that end,” Paulson said.